Learner Resources-CHCCSL002 Apply specialist interpersonal and counselling interview skills FWP aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CPCCBS6118 Assess and advise on performance solutions for Class 1 and 10 buildings to three storeys CPCCBS6103 Identify and apply legal and ethical requirements to building surveying functions CPCCBS6108 Process building applications for Class 1 and 10 buildings to three storeys CPCCBS6101 Research and evaluate construction methods and materials for Class 1 and 10 buildings to three store CPCCBS6112 Conduct and report on initial construction inspections of Class 1 and 10 buildings to three storeys CPCCBS6104 Assess and advise on compliance of design documentation for Class 1 and 10 buildings to three storey CPCCBS6107 Prepare planning and development applications for buildings to three storeys CPCCBS6110 Conduct and report on building surveying audits of Class 1 and 10 buildings to three storeys CPCCBS6114 Conduct and report on advanced and final inspections of Class 1 and 10 buildings to three storeys If you require RPL Kits with comprehensive benchmarking

Core units MEM16006A Organise and communicate information MEM16008A Interact with computing technology MEM30007A Select common engineering materials MEM30012A Apply mathematical techniques in a manufacturing

ethics and privacy in an ICT environment ICTPMG609 Plan and direct complex ICT projects ICTSUS601 Integrate sustainability in ICT planning and design projects Elective units ICTDBS501 Monitor and improve knowledge management system ICTDBS601 Build a data warehouse ICTDBS602 Develop a knowledge management strategy ICTICT604 Identify and implement business innovation ICTICT605 Implement a knowledge management strategy ICTNWK601 Design and implement a security system BSBINN601 Lead and manage organisational change BSBMGT608 Manage innovation and continuous improvement ICTNWK615 Design and configure desktop virtualisation ICTNWK608 Configure network devices for a secure network infrastructure ICTNWK609 Configure and manage intrusion prevention system on network sensors If you require RPL Kits with comprehensive benchmarking

Our assessment resources contain everything you need to begin assessing your learners

Learner Resources-CHCCSL002 Apply specialist interpersonal and counselling interview skills FWP aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all